Shipping policy

Order Processing

Orders are generally inspected, packed, and prepared for shipment within 1–3 business days after payment is confirmed.

Business days do not include weekends or federal holidays. During unusually busy periods, severe weather, or carrier disruptions, processing may take slightly longer. Customers will be contacted if a significant delay affects their order.

Shipping Rates and Destinations

Available shipping services and charges are displayed at checkout based on the delivery address, package weight, dimensions, and available carrier rates.

Panel & Groove Collectibles currently ships only to destinations made available through the storefront checkout. If checkout does not offer shipping to an address, we cannot accept the order at this time.

Packaging

Collectibles are packed using materials appropriate for the item:

  • Graded comics are protected and shipped in sturdy slab mailers or boxes.
  • Raw comics and collected editions are securely supported to reduce bending and movement.
  • Vinyl records are shipped in protective record mailers with appropriate reinforcement.
  • Multi-item orders are packed together when doing so can be done safely.

Whenever practical, vinyl records may be removed from their outer jackets during shipment to reduce the risk of seam splits, unless the item is sealed.

Tracking and Delivery

Tracking information is provided after the order has been packed and the shipping label has been created.

Carrier delivery dates are estimates rather than guarantees. Panel & Groove Collectibles is not responsible for delays caused by the carrier, severe weather, incorrect delivery information, or other circumstances outside our control.

Customers are responsible for providing a complete and accurate shipping address at checkout. Please contact us immediately if an address correction is needed. Once an order has shipped, we may be unable to redirect it.

Lost or Delayed Packages

If tracking shows that a package is delayed, please allow the carrier time to complete delivery. Contact us if tracking has not updated for an extended period, and we will assist with the available carrier inquiry or claim process.

If tracking shows delivered but the package cannot be located, customers should first check around the delivery location, with household members or neighbors, and with the carrier. We will provide reasonable assistance, but refunds or replacements are not automatically guaranteed for packages confirmed as delivered.

Shipping Damage

Please contact us within 3 calendar days of delivery if an order arrives damaged.

Include:

  • Your order number
  • Photographs of the item
  • Photographs of the shipping box or mailer
  • Photographs of the packing materials
  • Photographs showing any visible damage

Please retain the item and all original packaging until the issue has been resolved. Do not discard packaging or return an item without receiving instructions.

Combined Orders

When multiple items are purchased in the same transaction, we may combine them into one shipment when it is safe and practical. Any shipping adjustment or refund is determined after the completed order is reviewed and is not guaranteed.

Questions

For shipping questions, contact Panel & Groove Collectibles through the storefront Contact page or the customer-service email provided on our website. Please include your order number when applicable.